CONFLICT
STOPS HERE.
Providing conflict intervention, training, and counseling for the workplace, individuals, and families in crisis.
CONFLICT RESOLUTION
SERVICES
TRAINING
The ability to harness the benefits of conflict resides in all of us, as does the ability to escalate even the most minor disagreement into an epic conflict.
Customized conflict training, using a host of proven resolution and behavior awareness tools, can not only resolve a present conflict but, as importantly, change the paradigm of the individual or organization.
COUNSELING
Conflict counseling involves one-on-one interaction with individuals, teams, and/or entire organizations that exhibit unhealthy and unproductive responses to conflict.
In this setting the root cause(s) of conflict can be identified, healthier responses introduced, and specific measures of success set out to justify the investment of time and resources.
INDIVIDUAL and ORGANIZATIONAL CONFLICT PROFILES
The Conflict Dynamics Profile tool provides invaluable insights into an individual and/or organization's conflict type or style. By creating awareness of natural tendencies when faced with perceived or observable conflict, highly personalized action plans can be crafted to modify, both short and long-term, responses thereby mitigating the adverse impacts of unmanaged conflict.
INTERVENTION
Oftentimes, conflict is not addressed until it becomes observable. Generally, once conflict can be seen or sensed, the consequences are on a slippery slope that leads nowhere good.
In these situations timely, intensive, and skilled intervention is required to avoid irreparable damage to relationships, business performance, and reputation.
MEDIATION and ARBITRATION
Mediation and Arbitration, while different in process and outcome, are recognized and time-proven approaches to achieving conflict resolution. The role of the mediator is to deftly facilitate a conversation between the parties in conflict that leads to a mutual gain, sustainable, and self-determined resolution.
The arbitrator's role is to facilitate a similar conversation but in the event that the parties in conflict are unwilling or unable to achieve a mutual gain resolution, the arbitrator is empowered to implement a resolution.
CONSULTING
Conflict does not follow a specific model or share observable characteristics by situation. Rather, conflict tends to be highly specific to the dynamics of individuals, relationships, and the culture of organizations.
Resolution is rarely a one-size-fits-all proposition. As a result, we offer specialized consulting services to triage a given situation and offer recommendations for how to most effectively and efficiently assist you in achieving resolution.
CO$T OF CONFLICT
organizations individuals families
Unmanaged conflict, whether festering beneath the surface or in full-blown display, exacts costs that often go unrealized until it is too late. Whether quantifiable through an organization's profit & loss statement, an individual's self esteem, or the destruction of a once vibrant and healthy family unit, conflict voraciously and nefariously consumes money, business success, health (i.e., mental and physical), relationships, and on and on.
In my experience conflict, like cancer, begins with no observable manifestation yet relentlessly spreads through the host on its march towards wresting control and leaving a trail of damage and destruction in its wake. However, early detection, treatment, and management can not only eliminate conflict but also has the ability to turn conflict in to an asset, a force for good, a highly desirable and potent protector.
The difference between conflict's propensity for war vs. understanding, asset vs. liability, pain vs. healing, and force for good vs. agent of destruction, is based on three basic principles:
1. Early detection;
2. Treatment; and
3. Ongoing monitoring.
Jot down a quick list of the costs you might imagine as a result of unmanaged conflict in your personal and/or professional life. A rather comprehensive list, based on experience and cost of conflict models, is available below.
CO$T OF CONFLICT - An eye-opening summary
I. WORKPLACE CONFLICT
Workplace conflict costs U.S. businesses $359 billion in losses each year
81% of workers experience conflict with other departments and teams
39% of workers say productivity is the biggest casualty of conflict
32% say conflict kills morale and increases turnover
1 of 4 office workers say just trying to avoid conflict causes illness and absence from work
Office workers spend 2.8 hours every week dealing with conflict.
Source: CPP GLOBAL (2008). Workplace Conflict and how businesses can harness it to thrive. [online] Available at: http://img.en25.com/Web/CPP/Conflict_report.pdf [Accessed 12 Jan. 2019].
II. FAMILY CONFLICT
The average cost of a divorce in the U.S. is $19,600
The average time from filing to divorce decree is 11 months
Nationwide, divorce clients pay their attorneys, on average, $250 per hour
The longer the divorce takes, the less satisfied the client
Where the family unit involves children, divorce can impose an immeasurable toll that lasts the entire lifetime of the child
Source: Michon, K. (2014). How much will my divorce cost and how long will it take?. [online] NOLO.com. Available at: https://www.nolo.com/legal-encyclopedia/ctp/cost-of-divorce.html [Accessed 12 Jan. 2019].
III. PERSONAL CONFLICT
Deterioration in physical, mental, and emotional health
Poor performance at work and in life responsibilities (i.e., parent, partner, family member)
Heightened stress (which can lead to issues with addiction)
Increased risk of adverse financial stability
Losing control of behavior (i.e., verbal, physical) leading to conflict escalation and risk of injury
Loss of ability/willingness to defend your best interests or those of loved ones
Institutionalizing, reinforcing. and/or modeling acceptance for unhealthy conflict behaviors
Inability to "break the cycle" leading to self-destructive behaviors
The role of Conflict Disrupted, LLC is to provide triage, intervention, tools, and training, to harness conflict's inherently valuable attributes and mitigate or eliminate the risk of damage and destruction.
Are you prepared to assume the costs of conflict or would you prefer to disrupt the conflict cycle and turn adversity into good fortune? If you chose the latter, we're ready to put conflict in its rightful place.
"The goal of resolving conflict in a relationship is not victory or defeat. It's reaching understanding and letting go of our need to be right."
"Creativity comes from the conflict of ideas."
"Do not kid yourself, a conflict is never about the surface issue. It's about ones unsaid, untreated, and unhealed wounds."
"Peace is not the absence of conflict, but the ability to cope with it."
"Conflict is neither good nor bad. Properly managed, it is absolutely vital."
"Conflict cannot survive without your participation."
"Out beyond ideas of wrongdoing and rightdoing there is a field.
I'll meet you there."
CHIEF DISRUPTION OFFICER - ROBB OLSEN
ROBB R. OLSEN, J.D., M.S.
CHIEF DISRUPTION OFFICER and FOUNDER
Tel: 941-914-5510
Robb Olsen is a licensed attorney, certified mediator, arbitrator, and conflict expert with more than two decades of experience in conflict coaching, training, and intervention across a diverse range of settings and subject matters.
In addition to his personal practice of law and conflict management and resolution, Robb served as a Master Trainer for The Mediation Training Institute at Eckerd College in St. Petersburg, Florida. In this role he was responsible for training diverse groups from around the nation and world in conflict management systems and tools.
For 5 years, Robb was a member of the adjunct faculty for Master’s level classes at Champlain College in Burlington, VT teaching such classes and methods as mediation lab, fieldwork, legal issues in mediation, negotiation, and online dispute resolution practices.
A pioneer in leading the integration of alternative dispute resolution into the traditional justice system, Robb opened the first collaborative law and mediation practice in NW North Carolina. Licensed to practice law in the State of North Carolina, Robb is a North Carolina Dispute Resolution Commission certified mediator where he has mediated on behalf of the Administrative Office of the Courts, the Civil Courts of North Carolina, the N.C. Department of Employment, and the North Carolina Industrial Commission. In his N.C. practice, Robb's focus is on family law (i.e., separation, divorce, marital estate disputes, and child custody). He has also mediated cases in workers' compensation, employment rights, Medicaid, torts, and real property/right-of-way.
In addition to his experience in the practice of law and alternative dispute resolution, Robb spent more than twenty years in executive positions in the newspaper, multi-media, and television industries. In his most recent media leadership role, Robb was a change agent for a traditional media platform organization (then owned by the New York Times Company), that was evolving to a multi-media news and information platform during the rapid growth and market disruption of dot-com competitors.
Robb holds a Juris Doctorate from the North Carolina Central University School of Law, a Master’s degree in Mediation and Applied Conflict Studies from Champlain College in Vermont, a Bachelor’s degree in Speech and Communications from Monmouth University in New Jersey (Summa cum Laude) and a Certificate in Non-Profit Management from Duke University's Professional Development program in North Carolina.
A zealous advocate for the work of non-profit organizations, Robb served as a Big Brother for the Suncoast Big Brothers/Big Sisters organization, has served as a volunteer business consultant for the Community Foundation of Sarasota County (FL), is the former Board Chair of the Child Protection Center of Sarasota, and is current Chair of the Lighthouse Vision Loss Education Center.
Previously, he was Vice-Chair of the Boone (N.C.) Chamber of Commerce and served as Chair of Florida Press Services.
Robb is married to his wife of 35 years, Terry, and together they have two children, Joshua and Madeline and two granddaughters, Collins and Scottie Grace. When not working on conflict resolution, he enjoys being in. on, and around water as well as spending time in the mountains.
Florida Office: 49 Tidy Island Blvd., Bradenton, Florida 34210
North Carolina Office: 338 Sunset Mountain Road, Boone, N.C. 28607
Email: robb@conflictdisrupted.com
Tel: 941-914-5510
For any general inquiries, please fill in the following contact form:
